Privacy Policy

TechConnect

("Company", "we", "us", or "our") is committed to protecting the privacy of our users and their clients. This Privacy Policy outlines the information we collect, how it is used, stored, and shared, and our commitment to security.

This Privacy Policy applies to our website, web-based applications, and any other related services (collectively, the “Service”). By using our Service, you acknowledge and agree to this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

1. Information We Collect

We collect the following information:

1.1 Personally Identifiable Information (PII)

NameEmail addressPhone numberBilling addressPayment details (processed securely through third-party payment processors)

1.2 System and Usage Data

User activity logsBrowser information and IP addressTransaction history for AI-related services, calls, and third-party service usage

1.3 Third-Party Client Data

Information uploaded by users that relates to their customers (e.g., invoices, email addresses)Data synced from third-party integrations such as QuickBooks, Xero, or Clio

1.4 Cookies and Tracking

We use cookies to:

Store session preferencesImprove website performanceProvide analytics on user behavior

2. How We Use Your Information

We use collected information to:

Provide access to our SaaS platformProcess transactions and rebill for third-party servicesEnsure compliance with our Terms & ConditionsImprove and optimize the ServicePrevent fraud and enforce security measures

3. Payment Terms & Third-Party Billing

3.1 Subscription & Additional Fees

All payments are final. There are no refunds for any reason, including dissatisfaction or non-usage of the service.By signing up, the Client waives the right to dispute charges through chargebacks, claims of non-delivery, or unmet expectations.

3.2 Rebilling for Third-Party Services

Certain services provided within the platform are billed separately based on usage, including:

AI Voice System ($0.10 per minute)AI Processing, SMS, and email services (see pricing page for latest rates)Any third-party integrations, such as OpenAI processing fees or email verification

These fees are subject to change and

are not controlled by us

. The Client agrees to review our

Rebilling Pricing Page

for the latest rates.

4. Data Security & Compliance

We take data security seriously and employ industry-standard protections. However:

We do not provide HIPAA compliance by default. Clients requiring HIPAA compliance must opt for our compliance package at an additional cost of $250.Clients are responsible for securing their own login credentials and ensuring best security practices within their organization.We are not liable for breaches resulting from Client misconfigurations, phishing attacks, or misuse of access credentials.

For full compliance details, refer to our

Security & Data Protection Terms

on our website.

5. Sharing & Disclosure of Information

We

do not sell or rent

personal information. However, we may share data with:

Trusted third-party partners necessary to deliver our services

Legal authorities, if required by law or to enforce contractual agreements

Acquirers in a business transfer, such as mergers, sales, or acquisitions

6. Client Responsibilities

Clients using our Service agree to:

Keep their payment information up to date Maintain compliance with our Terms & Conditions

Be responsible for any misuse of their account

Review our Rebilling Pricing Page regularly for third-party cost changes

Failure to comply may result in

suspension or termination

of services.

7. Notification of Policy Changes

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the Service constitutes acceptance of the revised terms.

For any questions regarding this Privacy Policy, please contact us at:

📧

Email:

[email protected]